Getting Started as the System Administrator

Now that you have logged in successfully as the System Administrator on this Web Portal session, it is important to make sure that all system services and options are properly configured to create company accounts and enable users to register and use the virtual assistant services. Your Welcome Page displays the configuration status of your system. This configuration phase should be started once the Evatel has been successfully integrated with your internet and telephony infrastructure. For more information on how to integrate Evatel, go to the System Integration - Call Routing Setup section.

The Public Service Account

Each Evatel system comes with a pre-installed virtual company account called "Public Service". This is usually to serve people who subscribe as individuals instead of being members of a company or group. If you installed Evatel as an in-house solution for your enterprise, you can use this virtual company account for your organization and customize it as needed. You need to login as the System Administrator and click on the "Public Service Provider" company account to rename it and perform the company account configuration. Go to Company Account Setup for more details.

Public Service or Internal Company System?

You are either a service provider that installed Evatel to generate service subscription revenues or a company that installed Evatel as an internal solution for its employees. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider (installed at your hosting facilities and offered as a subscription service).

In-House Company System

If you have installed Evatel as an internal company system for your employees, you will be using your System Administrator account to manage the system as well as your company (public service) account. Note that you can also create virtual company accounts for your internal departments, divisions or regional offices. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider  (installed at your hosting facilities and offered as a subscription service).

Public Service System

If you have installed Evatel as service provider solution offered as a service to subscribers, you will be using your System Administrator account to manage the system and its public service as well as create company accounts for your corporate customers.

How does Web Portal Work?

Web Portal is the web site where you configure and manage your Evatel system. Web Portal gives you access to information such as registered company accounts, services and service packages, subscription keys, list of validated telephony and mail providers, roaming partners, call permissions, and call logs. Go to Web Portal Overview to learn more on how to use Web Portal.

Initial System Setup

As the system administrator, you are expected to configure the system services and options after installation and integration. Go to Initial System Setup for a description of the tasks that need to be executed when you first login to setup your new Evatel system. To learn about your system administrator rights and login procedure, go to System Administrator Rights and Login.

Getting Started FAQs