Mail Providers

What is a Mail Provider?

A Mail Provider is mail service provider that has been successfully accessed by Evatel to retrieve user mail. When a new user wants to subscribe to the Speech Outlook service, Evatel checks if the user's e-mail address corresponds to a known mail provider (in the Known Mail Provider list). If it is the case, the user will not be asked to provide technical information such as the mail server name and URL since it has already been tested and stored in the Mail Providers database.  If the user's mail provider is not already known, Evatel asks for the server name and URL of the user's mail provider. Once accessed successfully, the new mail provider is submitted for validation by the system administrator, which is a condition to add the mail service provider to the list of mail providers.

Viewing the List of Mail Providers

To access the Mail Providers management section, click on the Mail Providers  button in the System Admin toolbar. The Mail Providers page opens listing the known mail providers on the system. In this section, you can perform functions such as add new mail providers, view and edit the properties of existing mail providers, and remove mail providers.

The Mail Providers view provides the following information organized in columns for each mail provider:

  • E-mails ending with: the domain name of mails managed by this mail provider (example: yahoo.fr or acme.com).
  • Protocol: the type of mail protocol supported by the mail provider for e-mails ending with this domain name.
  • Mail Server: the URL address of the mail server used by the mail provider.
  • Mail Provider Name: Name of the mail provider as tested.
  • Remove: the Remove link to delete and remove the mail provider from the known mail providers list.
Click on Next or Previous to browse  through the list of providers.

Sorting the List of Mail Providers

You can sort the list of mail providers by name, e-mail domain or mail server URL. You can also view the known mail providers grouped by mail protocol. Here is the method:
  • Click on the column title Name to sort the list of mail providers by name.
  • Click on the column title E-mails that end with (E-mail Domain) to sort the list of mail providers by domain name.
  • Click on the column title Mail Server to display the list of mail providers sorted by mail server name.
  • Click on the column title Protocol to display the list of mail providers grouped by protocol name.
Click on the column title again to reverse the sorting order. Click on Next or Previous to browse  through the list of mail providers.

Adding New Mail Providers

As a system administrator, you can add new mail providers from the Mail Providers view as follows:
  • Click the Add New Mail Provider button on the Mail Providers  admin page. A Mail Provider information window opens displaying a form to fill for the new mail provider.
  • Mail Provider Access Information Fill in this section as follows: (Some fields may already be filled).
    • In the Protocol field, select the type of mail protocol supported by the mail provider for e-mails ending with this domain name. The same mail provider may support multiple mail protocols with different mail domains.
    • In the Mail Server field, type the URL address of the mail server used by the mail provider.
    • In the Domain field, enter the domain name of the mail provider if any.
    • Check the Uses Form-Based Authentication box if the mail provider uses an Exchange server that requires Form-based Authentication.
  • Mail Provider General Information Fill in this section as follows: 
    • In the Apply to e-mails ending with. field, enter the domain name of mails managed by this mail provider (example: yahoo.com).
    • In both Mail Provider Name fields, enter the name for the mail provider in the given language (either English or French). These fields are used for reference purposes only. Ex: Evatel Web Mail - OWA.
  • Mail Provider Access Validation Fill in this section as follows: 
    • Check the Web Interface box if mail on this server was accessed successfully from Web Portal.
    • Check the Voice Application box if mail on this server was accessed successfully from the Speech Outlook voice application.
    • Enter the name of the person who validated the tests and authorized the addition of this mail provider in the Approved By field.
  • Click Submit to add the new mail provider as a known one, or Cancel to close the window without adding the mail provider.

Modifying Mail Providers

You can modify the information about any known mail provider from the Mail Providers  view as follows:
  • Click on the Mail Provider Name to open the Mail Provider information window.
  • Make the desired changes simply by overwriting the existing information.
  • Click Submit to save the modifications, or Cancel to close the window without saving the changes.

Removing Mail Providers

Some mail providers may change or close remote access to their mail systems forcing their users to change the configuration of their mail reader clients. Click the Remove link corresponding to the mail provider you want to delete. Press OK to confirm the removal of the mail provider from the system, or Cancel to close the window without removing the provider.