Service Packages

A Service Package is a set of services bundled at a specific pricing rate (base and per minute rates). As the System Administrator, you can create and deploy service packages as needed. Each Service Package is defined as follows:

• Service Bundle: A set of speech services such as Speech Contacts, Speech Outlook, Smart Number, Smart Fax, and DID;
• Base Rate: The monthly amount billed to the user who subscribes to the service regardless of usage time;
• Time Included: the number of free usage minutes included in the base rate;
• Minute Rate: The amount charged to the user for each minute of usage beyond the time included.

Service Packages are assigned to the subscription keys distributed to companies and users.

As a system administrator, you can view and manage the list of service packages on the system. To access the Service Packages view, click on the Packages  button in the System Admin toolbar. The Service Packages page opens listing the registered Packages on the system.

In this section, you can perform functions such as add new service packages, view and edit the properties of existing service packages, activate or deactivate service packages, and remove service packages. The Service Packages view provides the following information organized in columns for each Service Package:

• Service Package Name: The name of the Service Package as defined. This name is displayed for users when they select Service Packages.  A Service Package description can also be added to give users more details about the Service Package.
• Base Rate: The monthly amount billed to the user who subscribes to the service package regardless of usage time;
• Time Included: the number of free usage minutes included in the base rate;
• Minute Rate: The amount charged to the user for each minute of usage beyond the time included.
• Status: Check box indicating that the Service Package is active or inactive. Only active service packages can be assigned to subscription keys offered to users.

Click on Next or Previous to browse  through the list of service packages.

You can sort and display the list of service packages by name, base rate, minute rate or time included:

• Click on the column title PackageName to sort the list of service packages in alphabetical order;
• Click on the column title Base Rate to sort the list of service packages in ascending or descending numerical order of rates;

The sorting order changes when you click a second time on the column title.

As a system administrator, you can add new service packages from the Packages view as follows:

• Click the Add New Package button on the Packages  view.
  A Service Package Properties window opens displaying a form to add a new Service Package.
  • Enter the PackageName in each language supported by your system (English, French);
  • In the PackageDescription field, enter a more detailed Service Package description in each language supported by your service (English, French);
  • Select the services to include in the Service Package.  Select each service then click the arrow to move it into the list of services to be included in the package. You can remove a service from the package simply by selecting it and clicking on the back-arrow to return back into the unassigned services.
  • Enter the Base Rate using your local currency. This is the monthly charge for the Service Package regardless of its usage time.
  • Enter the Minutes Included in the package.  These are the total number of free minutes to use the services in the package. 
  • Enter the Minute Rate using your local currency. This is the rate charged for each usage minute after the initial free minutes included in the package.
  • To make the Service Package available, check the Active box. To keep it Inactive, select Inactive.
• Click Submit to add the new Service Package, or Cancel to close the window without creating the Service Package.

You can modify the properties of any Service Package directly from the Packages  view as follows:

• Click on the Package Name to open the Package Properties window.
• Make the desired changes simply by overwriting the existing information.
• Click Submit to save the modifications, or Cancel to close the window without saving the changes.

You can remove any Service Package by clicking the Remove link corresponding to the Package you want to delete. Click OK to confirm the removal, or Cancel to close the window without removing the Package.

As a system administrator, you can edit the service packages assigned to companies from two different views:

1. From the Companies  page: Click on the Packages link of the selected company to open the Company Service Packages window.
   Edit the service packages assigned to the company, then click Submit. Go to Changing the Company Service Packages for more.
2. From the Company Profile  page: Click Edit Packages to open the Company Service Packages window.
   Edit the service packages assigned to the company, then click Submit. Go to Changing the Company Service Packages for more.