Services

A Service is a speech application that runs on the Evatel Service Platform (media server). Services can be pre-built Evatel mobility services or custom IVR applications written in the VoiceXML scripting language. Each Service has a unique URL but can have many telephone numbers for user access: a DID and/or a virtual extension for traditional telephone access, and SIP address for access using IP phones. The URL specifies the address where the Evatel platform can find the start page of the speech service. Calls received by Evatel for a known DID, virtual extension or SIP address get transferred directly to the service that handles that DID, extension or SIP address. The common Services handled by Evatel are:

• Mobility services such as the virtual assistant, Smart Number, Speech Outlook, etc.
• Virtual Receptionist services for company accounts;
• Custom voice services (IVR application) provided on the system;

In addition to the DID and URL, each service can have a virtual extension on the company Virtual Receptionist, and a SIP address.

The Services   page enables you to view and manage services running on the system. Only the system administrator (Your service provider) can add, remove and deploy services.

Company administrators can perform the following operations:

• Activate and deactivate services;
• Assign DIDs to services;
• Assign virtual extensions to services;

As a system administrator, you can view and manage the list of services on the system. To access the Services page, click on the Services  button in the Web Portal  toolbar. The Services page opens listing the registered services on the system.

In this section, you can perform functions such as add new services, view and edit the properties of existing services, activate or deactivate services, and remove services. The Services page provides the following information organized in columns for each service:

• Name: The service name for reference purposes and for the "Dial service by name" feature of the company Virtual Receptionist service.
• URL: Web address of the VoiceXML start page of the service.
• Active: Check box indicating that the service is active or inactive. Only active services can answer calls.
• Remove: The Remove link to delete and remove the service from the system.

Click on Next or Previous to browse  through the list of services.

You can sort and display the list of Services by name, extension, company name or DID:

• Click on the column title Name to sort the list of services in alphabetical order;

The sorting order changes when you click on the column title again.

As a system administrator, you can add new services from the Services  page as follows:

• Click the Add New Service button on the Services  page.
  A window opens displaying a form to add a new service.
• Enter the service Name and URL of the application's VoiceXML start page;
• To make the service available, check the Active box.
• Click Submit to add the new service, or Cancel to close the window without creating the service.

As a system administrator, you can activate and deactivate services from the Services  page as follows:

• Click on the service name to open the Service Properties window.
• To make the service available, check the Active box. To deactivate it, uncheck the Active box.
• Click Submit to save the modifications, or Cancel to close the window without saving the changes.

You can modify any service property from the Services  page as follows:

• Click on the service name to open the Service Properties window.
• Make the desired changes simply by overwriting the existing information.
• Click Submit to save the modifications, or Cancel to close the window without saving the changes.

You can remove any service from the Services  page by clicking the Remove link corresponding to the service you want to delete. Click OK to confirm the removal, or Cancel to close the window without removing the service.