System Call Logs

Evatel Keeps a record of all incoming and outgoing calls in a Call Logs database. You can view call logs for the current and previous 3 months (this may vary from system to system). Older call logs are archived and saved. Call logs help users, company and system administrators in different ways:

• Users keep track of their telephone communications for better customer follow-up and expense control.
• Company Administrators use the call logs for cost control and billing purposes.
• Service providers may use the call logs to estimate call traffic for system provisioning,  load balancing and other commercial uses such as advertising.

To access the Call Logs management section, click on the Call Logs  button in the Web Portal toolbar. The Call Logs page opens listing the companies with their total calls made or received through the system.  Here is a summary of the information displayed in the system call logs page:

• Name:  company name
• Users: number of active users in the company
• Sessions: total number of phone sessions made by company users
• Calls Out: total number of calls made out by company users through the system
• Duration Out: total duration of calls made out by company users through the system
• Calls In: total number of calls received by company users through the system
• Duration In: total duration of calls received by company users through the system

Click on Next or Previous  to browse through the list of call logs.

By default, the system call logs are sorted alphabetically by company name, but you can view, sort and print the call logs using different filters and sorting methods as follows:

Select the type of calls logs to display using the following filters:

• Calls received through the Smart Number service.
• Faxes received (fax is an option - it may not be available on your system).
• Calls made through the virtual assistant
• Phone sessions with Evatel services such as Speech Contacts , Smart Number, etc.
• Notifications made for reminders and wake-up calls.
• Month: The above filters can be applied on the call logs of the selected month.

In addition to the above filtering options, you can sort the displayed calls using the following criteria:

• By Company Name: Click on the Company Name column heading to display the call logs sorted by company name in ascending or descending alphabetical order.
• By Users: Click on the Users column heading to sort the call logs based on the number of active users in each company.
• By Sessions: Click on the Sessions column heading to sort the call logs based on the number of phone sessions made by users in each company.
• By Calls Made or Calls Received: Click on the Calls Out or Calls In column heading to sort the call logs based on the total number of calls made or received by each company.
• By Duration of Calls Made or Calls Received: Click on the Duration Out or Duration In column heading to sort the call logs based on the total duration of calls made or received by each company.

Note that you can switch the sorting order between ascending and descending simply by clicking the column heading again.

From the Call Logs  view, you can click the Print button to print the call logs in the current view (using the active filters and sorting method). The selected call logs will be printed in a predefined format.

You can access and view the more detailed call logs of any company. From the Call Logs  page, click on the name of a company to display its detailed call logs where you can see all the calls made and received by company users. Go to Company Call Logs for more on the information displayed and the sorting and filtering methods of company call logs.